I work on the UX team at Change Healthcare where I lead discovery research, create designs, and conduct usability testing for projects across the company's portfolio.
Research Methods I've Used
Empathy Interviews
Triads
Concept Testing
Moderated Usability Testing
Unmoderated Usability Testing
Surveys
Users I've Worked With
Consumers
Billing Departments
Channel partners
Labs
Community Based Orgs
Research Outcomes
Designs for new products and features
Improving usability of current designs
Directing business strategy
Company thought leadership in white papers and conference presentations
Bringing a retail experience to healthcare with
Shop Book and Pay
Over the last year, I have lead design and research for this project. I’ve taken it from discovery research to concept testing and usability testing, developing pixel perfect designs as well as informing the strategy behind them.
