I work on the UX team at Change Healthcare where I lead discovery research, create designs, and conduct usability testing for projects across the company's portfolio.

Research Methods I've Used

Empathy Interviews
Triads
Concept Testing ​
Moderated Usability Testing ​
Unmoderated Usability Testing ​
Surveys

Users I've Worked With

Consumers
Billing Departments
Channel partners ​
Labs
Community Based Orgs ​

Research Outcomes

Designs for new products and features
Improving usability of current designs​
Directing business strategy ​
Company thought leadership in white papers and conference presentations ​

Bringing a retail experience to healthcare with 
Shop Book and Pay

Over the last year, I have lead design and research for this project. I’ve taken it from discovery research to concept testing and usability testing, developing pixel perfect designs as well as informing the strategy behind them.